Thousand Trails Class Action Lawsuit

Have You Experienced This With Thousand Trails?

We’re gathering Thousand Trails members who believe they were charged, promised, assigned, or provided something substantially different from what they expected when purchasing their membership.

Have you ever...

• Purchased a Thousand Trails membership only to discover that you couldn’t actually make a usable reservation for several weeks — or longer — because the parks you wanted were already booked?
• Been sold a membership with the impression that you would have convenient access to a large network of campgrounds, only to discover after purchasing that availability was far more limited than you expected?
• Booked a specific type of campsite — such as 50-amp electric, water and sewer — only to arrive and be assigned a 30-amp site, a site without sewer, or another site that did not match what you reserved?
• Entered your RV length and information correctly into Thousand Trails’ reservation system, only to arrive and discover that the assigned site could not safely or reasonably accommodate your rig?
• Had your campsite changed shortly before arrival without your approval?
• Been told that your originally reserved site was given to another member or guest?
• Called a Thousand Trails park repeatedly and been unable to reach anyone?
• Left messages for park staff that were never returned — or were returned days later?
• Arrived at a park with little or no communication from the campground about your upcoming reservation?
• Experienced constant errors, outdated functionality, reservation problems, or repeated “Are you a robot?” verification requests while logged into the Thousand Trails website?
• Paid thousands of dollars for a membership only to arrive at parks where advertised amenities were broken, unavailable, closed, or poorly maintained?
• Encountered bathrooms with broken fixtures, leaking faucets, missing faucets, broken hand dryers, missing supplies, or other significant maintenance issues?
• Found washers or dryers rusted, damaged, poorly maintained, or extremely expensive to use?
• Paid a vending machine for laundry supplies only to discover that the machine was empty or did not dispense what you paid for?
• Arrived at a campground marketed as part of a major national membership network and felt that the property had received little meaningful renovation or modernization in decades?
• Been assigned an extremely narrow campsite where your RV slides were only inches away from the neighboring RV?
• Had concerns about campground water quality?
• Been charged additional package-receiving fees — sometimes $5 to $10 per package — simply for having a delivery accepted at the campground office?
• Had a park refuse to accept your packages altogether?
• Been prohibited from having a delivery brought directly to your campsite even when the carrier was willing to deliver it?

Were You Charged a Special Assessment?

This is one of the issues we believe members need to pay particular attention to.

Many Thousand Trails membership agreements contain language similar to:

"Applicable taxes, if any, will be added to the annual dues."

Later within that same section is language allowing Thousand Trails, after advance written notice, to impose special assessments related to increases in insurance premiums, utilities and taxes.

The concern is not simply that the provision exists. The concern is what members understood they were agreeing to, how prominently the assessment provision was disclosed during the sales process, what representations were made before purchase, how assessments are calculated, and whether members are receiving services and campground improvements consistent with the substantial amounts being collected.

And the questions members deserve answers to are simple: Where is that money going? How is the assessment calculated? What expenses required it? How many assessments can members potentially receive? Is there a maximum assessment? What improvements are members receiving in return?

Did You Spend Thousands Based on Promises Made During a Sales Call?

Some Thousand Trails memberships can represent a significant financial commitment.

• A member paying approximately $4,000 per year for two years could spend roughly $8,000.
• A member paying approximately $3,600 annually over four years could spend approximately $14,400.

That makes what was represented during the sales process extremely important. Were you pressured to sign up? Were you told reservations would be easy to obtain? Were you given the impression that certain parks, sites, amenities or benefits would normally be available to you? Did the reality after purchasing your membership differ substantially from what you were told?

Did you purchase a promotional membership expecting to experience the Thousand Trails network, only to discover that availability made the membership extremely difficult to use during its valid period? We want to hear what you were told — and what actually happened.